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Leadership Resources

Leadership Tip

How to react when a conversation heats up

Conversation is challenging enough at times. When it gets heated, conversation can seem impossible. When a conversation turns negative, it’s helpful to have a repertoire of replies at your fingertips. Consider these options: Reframe. Cast the... read more

Leadership Tip

How to manage a micromanager

Micromanagement is about lack of trust. The person who is micromanaging doesn’t believe anyone can do something as well as he or she can. Once you understand this, you’ll be better able to manage a micromanaging boss. First, make sure you... read more

Leadership Tip

How to hire talent

Economists tend to assume organisations will figure out how to get the right people they need to fill vacancies. What if that is wrong? Only about a third of organisations monitor whether their hiring practices lead to good employees, and they spend a... read more

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