Good leaders notice what is said, and what is not. Eye contact, facial expression, posture and physical distance can all offer clues about how someone is feeling, but no single signal tells the whole story. The trick is to observe patterns without rushing to judgement.
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Watch for changes
Notice when someone’s behaviour shifts from their normal pattern. A change is often more revealing than the behaviour itself.
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Look for clusters
Avoid reading too much into one gesture. Several signals appearing together are far more meaningful.
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Compare, don’t assume
People communicate differently. What looks like disengagement in one person may simply be their natural style.
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Ask when in doubt
Observation should prompt curiosity, not conclusions. A simple question will usually tell you more than silent speculation ever will.
The above leadership tip...
was sent in response to a question from a participant on our acclaimed 10/10 leadership development and mentoring programme. Whether you're a first time manager or an experienced leader, straightforward, practical advice on best practice is hard to find. Until now. To find out how you, your team or your organisation can benefit, please contact us.
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