Leadership Tip

How to give feedback that crosses cultures

Giving critical feedback is an essential part of a leader’s job. But people in Shanghai don't provide feedback in the same way as people in Strasbourg or Stockholm, so how can you do your job when you're working across cultures? Here are three tips:

1. Learn the new rules. Read up on the values, beliefs, and assumptions people generally hold about social interactions in this region. Observe it in action to pick up on cues, such as how direct you're expected to be, or how important it is to save face in group settings.

2. Customise your behaviour. Don't assume you have to "go native." You can often create a blend of styles that's comfortable to you and effective in the new setting.

3. Find a cultural mentor. Look for someone who's worked in the area, preferably for many years. He or she can help you craft an approach that fits you and the place you work.


The above leadership tip...
was sent in response to a question from a participant on our acclaimed 10/10 leadership development and mentoring programme. Whether you're a first time manager or an experienced leader, straightforward, practical advice on best practice is hard to find. Until now. To find out how you, your team or your organisation can benefit, please contact us.

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