Leadership Tip

How good leaders build trust first

Most leaders today emphasise their competence, strength, and credentials, but none of that matters if people don’t trust you. Win people over with warmth. Here’s how:

1. Use the right tone. Speak with lower pitch and volume. Aim for a tone that suggests that you’re leveling with people and being completely honest.

2. Validate feelings. If you show your employees that you hold roughly the same worldview they do, you demonstrate not only empathy but, in their eyes, common sense. If you want colleagues to listen and agree with you, first agree with them.

3. Smile and mean it. Smiling is contagious. When people see you beaming, they’ll likely smile too. But a polite grin fools no one. To project warmth, you have to genuinely feel it.


The above leadership tip...
was sent in response to a question from a participant on our acclaimed 10/10 leadership development and mentoring programme. Whether you're a first time manager or an experienced leader, straightforward, practical advice on best practice is hard to find. Until now. To find out how you, your team or your organisation can benefit, please join us on our next complimentary webinar or contact us.


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