When you’re angry or disappointed with a colleague, it can be tempting to dash off a text or email to say so. But an angry message sent in haste can ruin a relationship. Before communicating, ask yourself:
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What outcome do I want? Think about your end goal and respond in a way that will achieve it.
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What should I communicate? If, for example, you want to be in the loop on a project, saying “I’m concerned that you didn’t include me in that meeting” is clearly a better choice than “I can’t believe you didn’t include me!”
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How should I communicate? If you listen to other people, they’ll most likely return the favour. Be curious and ask questions. Ask other people whether you’ve understood their perspective.
- When should I communicate? Wait until you can approach the conversation with curiosity, compassion, and clarity, and until the other person is likely to be generous and calm.
The above leadership tip...
was sent in response to a question from a participant on our acclaimed 10/10 leadership development and mentoring programme and adapted from Outsmart Your Next Angry Outburst by Peter Bregman. Whether you're a first time manager or an experienced leader, straightforward, practical advice on best practice is hard to find. Until now. To find out how you, your team or your organisation can benefit, please join us on our next complimentary webinar or contact us.
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