Leadership Tip

How to ensure praise overshadows criticism

When you get feedback from your line manager or a colleague, it’s tempting to focus on the criticism. After all, that’s where you need to focus if you want to improve. But dwelling on the negative can be debilitating. You also need to make sure you hear the positive:

  1. Write down the praise. When receiving feedback, don’t take notes only on the criticism. Jot down the positive feedback, too, so you know what to keep doing. This also cues the feedback giver that positive feedback is important to you.
     
  2. Dig in to better understand the praise. Ask questions and gather concrete examples of how you’re effective. For example, you might say: “I’m so glad my workshop was helpful to you. What about it was helpful? What did I do that helped you learn?”
     
  3. Believe it. Self-doubt can make us mistrust compliments. Don’t allow your self-critic to undermine the positive. Internalise the praise and act as if it is true, even if you don’t believe it at first.

The above leadership tip...
was sent in response to a question from a participant on our 10/10 leadership development and mentoring programme and adapted from from Silence the Critical Voices in Your Head by Sabina Nawaz. Whether you're a first time manager or an experienced leader, straightforward, practical advice on best practice is hard to find. Until now. To find out how you, your team or your organisation can benefit, please join us on our next complimentary webinar or contact us.

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