Leadership Tip

How to handle tough conversations

Do you need to deliver negative feedback to a colleague, performance manage an employee or relay bad news to a client? The trick to it is all in the timing. Here are three tips for planning the conversation:

  1. Plan it for early in the day. Our emotional intelligence is heightened in the mornings which means we can more easily address conflict and make clear-headed decisions.
     
  2. Consider the other person. Understand their personal and work-life circumstances to time the meeting for when they will be most open to discuss sensitive topics or criticisms.
     
  3. Don’t put it off. The longer the delay the more stress for you, and potential for the problem to exacerbate.

The above leadership tip...
was sent in response to a question from a participant on our acclaimed 10/10 leadership development and mentoring programme. Whether you're a first time manager or an experienced leader, straightforward, practical advice on best practice is hard to find. Until now. To find out how you, your team or your organisation can benefit, please join us on our next complimentary webinar or contact us.


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