Leadership Tip

How to give feedback to someone who doesn’t want it

It’s important to give feedback to team members. But what should you do when an employee gets defensive? Leaders in these situations may want to take a break from giving performance-related feedback and try giving feedback based more closely on how the employee receives it. Here’s how to get started:

  1. Get curious. You can’t assume that the feedback-receiver sees his/her behaviour in the same way that you do. Acknowledge that you’re expressing an opinion and ask to hear the other person’s, too.
     
  2. Use neutral language. Try to avoid words that carry negative connotations and place blame.
     
  3. Ask for feedback yourself.  Be brave enough to ask, “How am I contributing to this problem?” and then model how to receive the feedback.
     
  4. Secure a commitment. Make a specific request for a behaviour change, be open to counter-offers, and come to an agreement on the goal.

The above leadership tip...
was sent in response to a question from a participant on our acclaimed 10/10 leadership development and mentoring programme and adapted from When Your Employee Doesn’t Take Feedback by Deborah Grayson Riegel. Whether you're a first time manager or an experienced leader, straightforward, practical advice on best practice is hard to find. Until now. To find out how you, your team or your organisation can benefit, please join us on our next complimentary webinar or contact us.

Subscribe

Free weekly email on things you didn't know last week with links to articles on leadership excellence. To view previous editions click here.


Learn how to lead effectively

Gleaned from wisdom acquired by working with hundreds of highly successful leaders from the world of business, media and sport, our workshops are fortified with practical tips to help you better lead yourself, your team and your business.

Read More

Leadership Articles

10 actions for mastering leadership

The key to truly effective leadership lies in mastering a wide range of skills from implementing and administering process to inspiring others to achieve excellence. To be an effective leader you need to make the most of opportunities to learn to lead,... read more

Leadership Tips

How to beat the back-to-work blues

After a carefree summer on the beach, getting back to work can be a shock. No one enjoys going back to the grindstone after a fun-filled break, but is there any way to prevent all the energy and optimism you felt while lying on a sun lounger from... read more

How to be a leader

With a few consistent actions, you can develop your leadership potential, set yourself apart from the ordinary employee and be noticed as a future leader ahead of your peers. Practice these tips each day and you’ll be an effective leader in no time... read more

How to discover your inner softie

There’s a popular myth that a tough boss is a good boss. It ain’t necessarily so as numerious scientific studies find no evidence  that tough bosses got better results. A softer, more balanced approach may be better for... read more