Leadership Tip

How to keep cool when receiving feedback

No one likes to hear that they aren't performing well. Yet, everyone can improve. Next time you receive constructive feedback, do these three things:

  1. Relax into it. It's understandable to be nervous during a feedback session. The other person holds all the power. Accept this imbalance and be easy on yourself.
  2. Expect to be surprised. You're likely to hear something that you weren't aware of. Perhaps something was a bigger deal than you thought, or something you thought was resolved wasn't.
  3. Don't be defensive. Even if you disagree, hold your tongue. Instead of defending yourself, ask questions. Once you've cooled down, you can always follow up.

The above leadership tip...
was sent in response to a question from a participant on our 10/10 leadership development and mentoring programme. Whether you're a first time manager or an experienced leader, straightforward, practical advice on best practice is hard to find. Until now. To find out how you, your team or your organisation can benefit, please join us on our next complimentary webinar or contact us.


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