Leadership Tip

How to say sorry and mean it

Navigating workplace relationships can be tricky, but repairing them after a blow-up is awkward at best. You’ve had a disagreement with a colleague (perhaps in front of others), but you now realise you were wrong and you need to say sorry. But how? There is no such thing as a perfect apology, but there are simple tips to delivering one that's genuine.

  1. Prepare your apology to be genuine, not just face-saving
  2. Decide if it’s to be public or a private chat
  3. Use a calm tone and avoid raising your voice
  4. Admit your guilt and explain why you were wrong
  5. Express an emotion, for example your regret over how they have felt hurt
  6. Offer a way forward, such as asking how you can make things right

The above leadership tip...
was sent in response to a question from a participant on our acclaimed 10/10 leadership development and mentoring programme. Whether you're a first time manager or an experienced leader, straightforward, practical advice on best practice is hard to find. Until now. To find out how you, your team or your organisation can benefit, please join us on our next complimentary webinar or contact us.

For more tips...
on leadership and management good practice, subscribe to a Minute with Montgomery on 10TV.


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