Answering in the negative can often be challenging and uncomfortable and, at work, it can lead to untoward consequences. Saying no is especially hard for people-pleasers. That is why it is good to have a plan with options of how you can say no without saying no. When faced with a situation where your best bet is to turn down the request, the solution is to frame everything like your decision is in the other person’s best interest.
- Begin your statement with gratitude and then get to the reason for your refusal.
- While you want to stay polite, make sure that you clearly state the rejection.
- Offer alternate solutions as this will make you look generous without having to say no.
- Frame a respectful response that can act like you are asking for a permission.
- Personalise it based on the situation and the people you are dealing with.
The above leadership tip...
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